Privacy Policy

WarrantySure – Warranty & Product Registration · Last updated: October 21, 2026

WarrantySure ("the App") is a Shopify app made by Appspedia Pvt Ltd ("we", "us"). It lets Shopify merchants offer product registration, warranty certificates and warranty claims to their customers. This policy explains what information the App collects, why, and how it is handled.

Information we collect

From the merchant (when the App is installed): the store's domain, name and contact email, and an access token that lets the App read the store's orders and products and create draft orders. We do not collect payment information; billing is handled by Shopify.

From the merchant's customers (only what they type into the registration or claim form):

Name and email address
Phone number, country and state – only if the merchant asks for them
Product, serial number, purchase date, where the product was bought, and answers to the merchant's own questions
Receipt files and claim photos the customer chooses to upload
The order number, used to find the order. Order details (products, order date and, for replacements, the shipping address) are read from Shopify when needed and are not copied into our database, except the order ID, order number and product names.

How we use it

To verify that a registration matches a real order in the merchant's store
To show registrations and claims to the merchant in the Shopify admin
To send the customer their warranty certificate, warranty reminders and claim updates on behalf of the merchant (when the merchant has turned these emails on)
To create a replacement draft order in the merchant's store when the merchant asks for it

We do not sell information, use it for advertising, or share it with anyone except the service providers below.

Service providers

Shopify – the platform the App runs on.
Oracle Cloud (Mumbai, India) – hosts the App's server, database and uploaded files.
Resend – sends the App's emails.

Storage and security

Data is stored on our server and is sent only over encrypted HTTPS connections. Uploaded receipts and photos are not public: the merchant opens them through links that expire after 30 minutes. Access to the server is limited to us. The database and files are backed up daily and backups are kept for 14 days.

Retention and deletion

Registrations, claims and files are kept while the merchant uses the App, and the merchant can delete any registration at any time.
When Shopify sends us a customer data erasure request (customers/redact), we delete that customer's registrations, claims and files.
48 hours after a merchant uninstalls the App, Shopify sends a shop/redact request and we delete all of that store's data.
Customer data access requests (customers/data_request) are answered with the records we hold for that customer.

Your rights

Customers who want to see, correct or delete their information should contact the store where they registered their product; the merchant controls this data and can delete it in the App. You can also contact us directly at the address below. If you are in the EEA, UK or California you have the right to access, correct and delete your personal information and to object to its processing.

Children

The App is not directed at children under 16.

Changes

We may update this policy. The date at the top shows the latest version.

See also our Security and Incident Response page and Terms of Service, which include our data processing terms.

Contact

Appspedia Pvt Ltd · support@appspedia.net